Track my order
Jouvana Paris · Customer care
Your piece is on its way to you
Follow your order every step of the way, from our workshop to your door.
I
Order confirmed
Instant confirmation email
II
Shipped
The next day for any order placed before 11pm (except Sundays)
III
Delivered
Within 5 to 10 business days
01 — With your email
Find my order
Enter the email address you used for your purchase. You'll receive a login code, no password needed, and get access to your orders, their status and your parcel tracking.
02 — With your tracking number
Track my parcel
Your tracking number is emailed to you as soon as your parcel leaves our hands.
A question?
Our team is here for you. Write to us with your order number (e.g. #1001).